Frequently Asked Questions
1. How will I know if you received my order?
2. When should I expect to receive my order?
3. How do you ship orders/Can I choose which carrier you use?
4. Do you offer expedited shipping on your site?
5. What types of payment do you accept?
7. What is the best way to contact you?
How will I know if you received my order?
Once an order is completed, you will receive an order confirmation via email. This will include the order number & the total cost of your order.
When should I expect to receive my order?
Orders for parts that are in stock typically ship within 24 hours (excluding weekends). You should receive your order within 4-5 business days.
How do you ship orders/Can I choose which carrier you use?
We ship via FedEx, USPS, UPS and if you are local, we even have Will Call Pickup available. The shipping address will determine the available shipping methods and costs for you to choose from.
Do you offer expedited shipping on your site?
Expedited shipping options through FedEx are available. Costs will be calculated by the carrier based on weight and location. The available options will be made available during the purchase process.
What types of payment do you accept?
We accept Visa, Mastercard & Discover cards. Sorry, we are not able to offer C.O.D. (Cash on Delivery) as an option.
Can I return an item?
Yes, we do accept returns for most items. To initiate a return on your order, please contact email@example.com with your order information and specify the item(s) you wish to return.
What is the best way to contact you?
For questions regarding your order please have your confirmation number or invoice number available. You can reach us via email at firstname.lastname@example.org. We answer most emails within 2 business days of receipt. If you have an immediate question, please call us at 877-338-0999 Monday through Friday from 8AM - 8PM ET.